Company Name: Fano Labs Limited
Country: Hong Kong
Profile: Artificial Intelligence, Business Software
Website: https://www.fano.ai
Social Media:
LinkedIn: https://www.linkedin.com/company/fanolabs
Booth no. : F22-10
Company Profile:
Founded in 2015, Fano Labs is a spin-off from the University of Hong Kong specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano Labs is headquartered in Hong Kong Science Park with offices in Shenzhen and Singapore. From analysis to automation, our language AI solutions empower enterprises to drive operational efficiency in customer service, compliance, and various lines of business.
Fano Labs develops an award-winning AI Interaction Analytics Platform – Callinter. It enables enterprises to enhance their Automatic Quality Management and Sales Compliance processes. By analysing voice calls, emails and live chats, Callinter enables businesses to gain a holistic view of their customer interactions more efficiently and effectively. Callinter applies to sales compliance and risks detection; business insights and sales opportunity discovery, and churn detection. Our solutions have been widely adopted in 40+ banks and FSIs, teleco, utilities, government and public sectors.
Our Solutions/Product Highlight:
Fano Labs’ AI Interaction Analytics Platfomr Callinter uses language AI technologies to empower contact centers to analyze their customer interactions and specialize in analyzing call recordings in multilingual and mixed language settings. Callinter can be applied to:
- Automatic Quality Management: evaluate how contact center staff interact with customers and determine a customer service performance score
- Business Insights Discovery: classify different call natures, the reason for calling, customers’ interests, hot topics, and long calls. Callinter can provide the distributions of these interactions and indicate customers’ satisfaction levels. Based on these business insights, enterprises can come up with better ways to enhance service quality, reduce potential customer churn, and implement proper customer retention strategies.
- Sales compliance: analyze enterprises’ audio, and automatically flag recordings that might contain mistakes, misconduct, mis-selling practices; or instances that do not comply with the legal selling procedures
- from risk assessment, risk disclosure to T&C read-out.
