Company Name: IMAG Marketing Co., Ltd.
Country: Taiwan
Profile: Artificial Intelligence, E-commerce & Digital Marketing
Website: https://www.imag.global/
Social Media:
LinkedIn: https://www.linkedin.com/company/imag-marketing/
Booth no.: F20
Company Profile:
IMAG Marketing is a Taiwan-headquartered Customer Relationship Management, Data Integration, and MarTech partner with an established team in Bangkok.
The company helps premium, luxury, and consumer brands transform fragmented customer interactions into owned, actionable first-party data and measurable customer journeys.
Its services span CRM, OMO, membership, LINE-based engagement, marketing operations, and implementation support, helping brands strengthen customer relationships, improve retention, and deliver more personalized engagement.
With local market support and cross-border delivery experience, IMAG supports brands across Thailand and the wider APAC region in building repeatable and scalable customer growth operations.
Our Solutions/Product Highlight:
FriendLab — Customer Relationship Platform
FriendLab is IMAG’s modular customer relationship platform that connects campaign, event, booking, store, membership, and service touchpoints within a unified customer engagement environment.
The platform supports customer identification, segmentation, follow-up, and personalized engagement, helping brands turn fragmented customer interactions into structured and actionable customer journeys.
FriendTouch — Clienteling Action Solution
FriendTouch is a clienteling action solution from FriendLab that operates through LINE WORKS. It helps frontline sales advisors and service teams turn customer data and engagement signals into clear daily follow-up actions.
Through the FriendTouch Task Center, users can receive prioritized customer lists, recommended communication content, and follow-up tasks directly within their familiar work environment.
Managers can standardize clienteling workflows, monitor task execution, and retain customer relationship records within the organization.
FriendTouch is designed for retail, luxury, beauty, hospitality, and other businesses where long-term customer relationships and advisor-led sales are essential.
