Company Name: KaoJai.ai
Country: Thailand
Profile: Business Software, Artificial Intelligence
Website: https://kaojai.ai/
Social Media:
Instagram: https://www.instagram.com/kaojai.ai/
YouTube: https://www.youtube.com/@kaojaitv
TikTok: https://www.tiktok.com/@kaojai.ai
Facebook: https://www.facebook.com/kaojai.fb
Booth no.: D16
Company Profile:
KaoJai.ai is a unified inbox and AI chatbot platform for customer support, bringing conversations from LINE, Facebook, Instagram, Shopee, Lazada, TikTok, WhatsApp, and other channels into one workspace.
The platform helps support teams assign cases, distribute work, and track progress through resolution, while AI uses business knowledge to handle repetitive enquiries.
When a conversation requires personal attention, judgment, or relationship management, human staff can take over.
Under its “Team Human — here to help people, not replace them” approach, KaoJai.ai is designed to reduce repetitive support work so teams can spend more time on conversations that require human understanding and decision-making.
A key part of its commercial model is AI pricing based on cases successfully resolved by AI rather than token consumption. The company also states that incorrect bot responses are not charged.
Our Solutions/Product Highlight:
KaoJai.ai — Unified Inbox, AI Chatbot & Case Management
KaoJai.ai brings multi-channel customer support into one workspace, allowing people and AI to work side by side.
Key capabilities include:
Unified Inbox: Bring social, marketplace, and messaging conversations into one workspace
Multi-channel Support: Connect channels including LINE, Facebook, Instagram, Shopee, Lazada, TikTok, WhatsApp, and others
AI Chatbot: Use business knowledge to answer routine customer enquiries
Case Assignment: Assign each case to a clear owner
Work Distribution: Distribute support work across team members
Case Tracking: Track progress until resolution
Human Takeover: Allow staff to step in whenever human judgment is needed
Shared Visibility: Help teams see ownership and case status more clearly
AI Pricing by Resolved Case: Charge AI usage based on successfully resolved cases
No Charge for Incorrect Bot Responses: According to the company, incorrect AI responses are not charged
KaoJai.ai helps address common support challenges such as switching between multiple apps, repeating the same answers, unclear case ownership, and customers waiting without a visible next step.
The platform is particularly relevant for e-commerce, retail, social commerce, customer service teams, digital agencies, and growing SMEs.
Exclusive Offer at DigiTech ASEAN Thailand & AI Connect:
Free Unlimited AI Tokens Until the End of 2026
Successfully create your store during the event and receive free unlimited AI tokens until 31 December 2026.
Try the platform and explore how KaoJai.ai can help reduce repetitive support work while keeping people in control of customer relationships and complex cases.
Meet KaoJai.ai at Booth D16.
